Linoma Software Forum Index -> Surveyor/400 -> Web Update or Update Server fail, Access denied    View previous topic :: View next topic  Web Update or Update Server fail, Access denied Posted: 02/11/10 03:47:07 PM Support Site Admin   Joined: 12 Mar 2004 Posts: 370 Location: Omaha, NE Question: Doing a Web Update or Update Server I get the error, Update Failed. Unable to Update Surveyor/400 at this time. See Error Log for Details. (Access denied.) Click OK then while still in the same Surveyor/400 session Click on Help and the Error Log. If the log list an error ?java.io.FileNotFoundException:c:\Program Files\Linoma Software\Surveyor\updates\surveor.new (Access is denied) or serverchanges.txt(Access is denied). Answer: The problem is caused because the user does not have authority to update the installation folder. This most commonly happens in Windows 7 when UAC is turned on. Even when logged on as Administrator. Choose one of these three possible Solutions: Close Surveyor/400. Then right click on your Surveyor/400 icon and select Run as Administrator. You should then be able to upgrade Surveyor/400. Granting this effects only your Surveyor/400 client on your PC. Turn off UAC Download and install version 3.7.7 or higher which gives the user permission to folders required for updates. Web Update or Update Server fail, Access denied   Linoma Software Forum Index -> Surveyor/400 You can post new topics in this forum You can reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum All times are GMT - 6 Hours   Page 1 of 1   All Posts1 Day7 Days2 Weeks1 Month3 Months6 Months1 Year Oldest FirstNewest First  Select a forum Product Release Notes----------------Crypto CompleteRPG ToolboxSurveyor/400GoAnywhere Application Knowledge Base----------------Crypto CompleteRPG ToolboxSurveyor/400GoAnywhere