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| Joined: 12 Mar 2004 |
| Posts: 370 |
| Location: Omaha, NE |
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Q.
I have a field in the Field Registry that is stuck in *PROCESS. What can I do to fix this?
A.
When a field gets stuck in *PROCESS, either the ACTFLDENC or DCTFLDENC failed.
You will need to figure out why the process failed. Check the job log for the job that failed and also check the Crypto Complete Audit Logs to find the error that occurred.
CRITICAL: IT IS VERY IMPORTANT TO CHECK THE FILE AND MAKE SURE THAT YOU HAVE EITHER ALL RECORDS ENCRYPTED OR DECRYPTED BEFORE YOU CONTINUE.
IF YOU HAVE A FILE THAT IS PARTIALLY ENCRYPTED, YOU WILL NEED TO EITHER RESORT TO A BACKUP THAT WAS CREATED BEFORE THE PROCESS WAS STARTED, OR MANUALLY FIX THE RECORDS THAT ARE ENCRYPTED BY CREATING A PROGRAM TO DECRYPT THE RECORDS.
We have a program that is shipped with Crypto Complete that will change a Field Registry Entry from *PROCESS to *INACTIVE.
Before running this program it is CRITICAL that you check the file as stated above.
To call the program, use the following syntax:
CALL PGM(CRCL085) PARM('FIELD ID')
If the file is all encrypted and you do not want to change the Field Registry Entry to *INACTIVE and you do not want to restore the Field Registry.
We will need to create a program to send you to change the status back to *ACTIVE. |
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