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Web Update or Update Server fail, Access denied
PostPosted: 02/11/10 03:47:07 PM Reply with quote
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Joined: 12 Mar 2004
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Question: Doing a Web Update or Update Server I get the error, Update Failed. Unable to Update Surveyor/400 at this time. See Error Log for Details. (Access denied.) Click OK then while still in the same Surveyor/400 session Click on Help and the Error Log. If the log list an error ?java.io.FileNotFoundException:c:\Program Files\Linoma Software\Surveyor\updates\surveor.new (Access is denied) or serverchanges.txt(Access is denied).

Answer: The problem is caused because the user does not have authority to update the installation folder. This most commonly happens in Windows 7 when UAC is turned on. Even when logged on as Administrator.


Choose one of these three possible Solutions:
  • Close Surveyor/400. Then right click on your Surveyor/400 icon and select Run as Administrator. You should then be able to upgrade Surveyor/400. Granting this effects only your Surveyor/400 client on your PC.
  • Turn off UAC
  • Download and install version 3.7.7 or higher which gives the user permission to folders required for updates.
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Web Update or Update Server fail, Access denied
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